See who you know at blue pumpkin software, leverage your professional network, and get hired. Gain greater insight into how the workforce suite can transform your workforce practices. Aspect software strengthens workforce optimization. Introduction to workforce management integration genesys. These are termed as mobile workforce management software. Navigating the changing workplace during the covid19 pandemic. Verint enhances impact 360 workforce management software. Blue pumpkin launches new wfm solution for smaller contact centers click here to request a quote on blue pumpkins director professional. Workforce management in the cloud workforce software. Install wfm historical and rta software on your workforce management servers or on another designated server as described in installing wfm on an application server. Blue pumpkin is the only workforce management company named in upside magazines hot 100 private companies, an elite list of rapidly growing hightechnology firms. Workforce management is a series of processes designed to optimise the productivity of your agents, increase customer satisfaction rates, and maximise your bottom line. Did you know that the average companys back office has far more employees than its contact center.
An executive perspective on the cost benefits of bestofbreed workforce management. Verint extends technology integrations for nextiva ip video. Blue pumpkin, an industry leader in enterprise workforce optimization solutions, today released its newest workforce management solution wfm. The companys solutions include strategic planning, workforce management, performance optimization, and application platform and integration. Often, these processes are a conjunction of best practice principles, like those taught on our wfm course, and advanced software platforms, which help put them into practice. Wits provides the contact center industrys first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. Blue pumpkin is a leader in workforce optimization, a market quickly gaining momentum and enabling businesses to leverage their most critical resource.
Blue pumpkin s forecasting, scheduling, adherence, and planning software would enhance similar applications offered by witness. Blue pumpkin software receives siebel validation bloomberg. Cic integration to workforce management historical and. Information on acquisition, funding, cap tables, investors, and executives for blue pumpkin software. Blue pumpkin develops, markets, and supports the awardwinning primetime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Doron was previously cofounder, chairman, and ceo of blue pumpkin software, a leading workforce management solutions company. Apply to workforce manager, analyst, management analyst and more.
Were reinventing workforce management by uniquely combining the proven workforce management functionality of blue pumpkin software a witness systems company with insightful performance management and actionable learning capabilities. Leading up to its acquisition by witness, bourke also held leadership positions at blue pumpkin software and onward, inc. Witness systems completes blue pumpkin acquisition. Workforce optimization at a time when web selfhelp tools are the craze, blue pumpkin software inc.
But often theres more chaos than coordination as organizational silos operate. Blue pumpkin software is the market leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Software for optimizing the contact center workforce. Take command of the enterprise with enterprise workforce management to deliver exceptional customer service and meet todays increasing customer expectations, all operationsfrom the contact center to the back office and branch operationsmust be aligned. Aspect has been a leader in workforce optimization since introducing the first workforce management solution nearly 35 years ago and the company continues to bring gamechanging functionality and technology to the market. Blue pumpkin software are makes enterprise software. Taske technology delivers affordable workforce management. Snt group buys blue pumpkin workforce management software. Mobile service providers like any other, are required to maintain a certain level of service. As proof that the blue pumpkin workforce works, their customers have reported astonishing figures of 400% and more return on investment after installing the software. Blue pumpkin provides industryleading workforce management solutions that improve the performance of a customer contact centers most important and valuable asset its people. We have been using this particular software at work for workforce management.
This is made possible because of a measurable increase in employee performance and customer loyalty. The company tuesday released its complete workforce optimization suite, which includes two application sets that manage longrange humanresource planning, budgeting, employee scheduling. Nationwide building society to use blue pumpkin softwares. There are integrated suites available to streamline the process, allowing managers to spend less time filing paperwork and more time ensuring their operations run smoothly and efficiently. Blue pumpkin software is a marketleading provider of workforce management solutions for multimedia customer contact centers.
Wfm with gmt or iex workforce management software if you are using wfm with the gmt or iex workforce management software, do the following. If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it. Wits, a global provider of performance optimization software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc. The company today announced two additions to its workforce optimization suite of products activity manager and advisor. Today, organizations rely on many sources of talent beyond their fulltime employees including contingent workers, consultants, freelancers, and others. Blue pumpkin, launched in 1997, offers a suite of products for workforce optimization, such as wfm and performance management, with features like agent performance scorecards and key business performance indicators see blue pumpkins suite offers an enterprise view of resources. Use the pitchbook platform to explore the full profile. Blue pumpkin and taske partner to deliver workforce. Blue pumpkin workforce management to be business process model impact 360 workforce management emergency alert notification system verint impact 360 workforce management.
About blue pumpkin software blue pumpkin software is a privately held company that was founded in 1996, with the goal of delivering a product line to allow call centre professionals to maximise service levels and increase efficiency of the workforce. The upgrades include industrybenchmarking information, forecasting. Scheduling, optimizing and tracking the workforce are the main components of a mobile workforce management system. Wits, a global provider of performance optimisation software and services, today announced that it has reached an agreement to purchase blue pumpkin software, inc. Staff scheduling for inbound call centers and customer. Blue pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills. Take command of the enterprise with enterprise workforce. Toward that end, in december 2004 witness announced it would acquire blue pumpkin software, inc. Merging performance optimization with workforce management.
With sap fieldglass contingent workforce management, you can automate the entire process of procuring and managing flexible labor from requisition all. Blue pumpkin has made available its latest blue pumpkin workforce optimization suite, which combines performance optimization with workforce management capabilities. Workforce software workforce management in the cloud youre our top priority. About blue pumpkin software blue pumpkin software is a privately held company founded in 1996 with headquarters in california and european offices in london heathrow. Blue pumpkin primetime products are workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer contact centers. Workforce management software solutions automate the full spectrum of processes required to effectively distribute workers and track timeattendance. Blue pumpkin scheduling software we have been using this particular software at work for workforce management. Wfm is a versatile product that can work with multiple thirdparty vendors of workforce management software. About blue pumpkin software, inc blue pumpkin software is a provider of workforce management solutions for multimedia customer contact centers. These products are networkenabled, and users are able to designate any windows 95, 98, or nt pc as a server. Blue pumpkin workforce workforce planning there really.
Blue pumpkin software inc company profile and news. Were here to support our customers, employees, and organisations with the vital information they need during these times. Blue pumpkin launches new wfm solution for smaller contact. Witness systems to acquire blue pumpkin software cmo. Blue pumpkin provides industryleading workforce optimization solutions that improve the performance of a customer contact centers most important and valuable asset its people. Witness systems completes acquisition of blue pumpkin. If you arent currently using workforce management software in your back office and branch network, you have a huge blind spot when it comes to efficiently managing your workforce. Invisioninjixo cloud version of invision pipkins applies only to rta requirements. Blue pumpkin software inc blue pumpkin software, inc. Blue pumpkin received numerous industry accolades for transforming the way companies manage employees and improve their customers experience.
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